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FAQ’s

Payment Methods

All purchases will be securely processed through PayPal.

If you do not have a Paypal account, or wish to use another payment option, you can still use your credit card, debit card, or bank account.  After you have clicked ‘Proceed to Paypal’  just click the button below that says “Pay with a bank account, debit or credit card, or PayPal Credit” and your payment will still be securely processed through Paypal.

How to pay with Paypal

How will I receive my Patterns?

After your payment has cleared, you will be given immediate access to your pattern(s).  To access your pattern there are two options:

1. Go to the ‘My Account’ page here http://www.creatiknit.com/my-account/, and you will see ‘Available Downloads’.  Under this will be the names of all the patterns you have ordered (image below), and are available for immediate download.

My Account2. You will receive an email with the email address provided when you created your account. This will contain your order details, and patterns which can be downloaded directly from the email.

I’ve downloaded my patterns and can’t find them?

To view your patterns your device will need PDF reading software, such as Adobe Reader. If you do not have PDF viewing software, after attempting to download your patterns, you will usually receive a prompt to install a program that will allow you to view your PDF’s.

Follow each of the directions below to access your pattern on your browser after downloading:

1) Google Chrome

Click HERE for instructions on how to access your pattern download on Google Chrome.

2) Safari

Click HERE for instructions on how to access your pattern download on Safari.

3) Firefox

Firefox downloads4) Internet Explorer

Click HERE for instruction on how to access your pattern download on Internet Explorer.

 

I can’t remember my username/password

If you have forgotten your password, simply go to the ‘My Account’ page HERE and click on ‘Lost your Password?’. You will then receive an email for you to reset your password.

If you have forgotten your username, send me a quick email HERE and I will send you your username as quickly as possible.

Return Policy

Due to the nature of digital patterns, I cannot offer refunds.  Therefore all pattern purchases are final.

Are all of your patterns available in foreign languages?

Every pattern is available in English, and each are being translated into German, French, and Spanish.